Surveys are a daily part of modern society for most of us.
User feedback kiosks in courthouses generate real-time
information for court leaders about court users’ perceptions and sense of fairness
inviting voice from system participants
High-performing justice agencies value the perspectives of participants and other members of the public. Strategic partnerships with technologists and user experience designers help craft tools for justice leaders to collect and utilize user feedback.
User feedback kiosks: Simple questions can help generate anonymous, real-time feedback about agency operations. What questions provide meaningful feedback opportunities for users and valuable insights for agency leaders? What logistical concerns must be addressed to use this tool in a courthouse or agency setting?
Community forums: Agencies like the Connecticut Division of Criminal Justice and Office of the Chief State’s Attorney have hosted local community-prosecutor forums to spread the word about early screening and diversion efforts. How can justice system agencies invite conversations that are inclusive and productive? How can these conversations be made actionable and sustainable beyond a one-off event?
Client councils: Groups like the National Legal Aid and Defender Association (NLADA) have convened former civil and criminal legal aid clients to inform local and national policy. How might client councils inform your work?
practitioner voices on reform
Successful change-makers have much to share with one another. Interviews and other first-person accounts can help capture lessons and share them with reformers around the world.
Prosecutor voices: Can you recommend a prosecutor with experience implementing a diversion program in their jurisdiction?
Facility signage and environmental conditions deliver often-overlooked messages that can build - or diminish - public trust and confidence
user-centered messaging about FAIRNESS
There is significant unfairness in the criminal justice system. But what about the things that are fair? How can we better message those priorities as a means of building trust with the people we serve - alongside improvements to address unfairness?
training & curriculum development
Change is hard. Training can help. Tap into a network of practitioners and subject matter experts to help inspire and guide your colleagues to better prioritize fairness practices and measures.