here are some of the most foundational practitioner resources on the topics of trust-building and legitimacy.

Court user feedback toolkit

This toolkit outlines user feedback strategies and insights from a 3-month pilot in 2020 where seven courts around Texas heard from over 1.900 court users about perceptions of fairness.

Making a case for user feedback

This 5-minute video outlines the rationale for getting feedback from court users and some strategies to do so

Interviews about fairness

This book of interviews captures the perspectives of dozens of justice professionals about their efforts to improve fairness, compiled by Emily during her time at the Center for Justice Innovation. Plus there’s a foreword written with procedural justice guru Tom Tyler of the Yale Justice Collaboratory.

AJA bench card

This bench card, jointly produced by the American Judges Association, the Center for Justice Innovation, the National Center for State Courts, and the National Judicial College, defines procedural fairness, its foundational research basis, some promising practices.